Shipping policy
SXSTRIP SHIPPING POLICY
Last updated: August 14, 2026
This Shipping Policy applies to orders placed through sxstrip.co.
SHIPPING DESTINATIONS
We currently ship only to eligible addresses within the United States.
Shipping availability is determined by the delivery address entered at checkout. We do not currently offer delivery to countries or regions that are not available during checkout.
FULFILLMENT LOCATION
SXSTRIP orders are currently processed and shipped from our fulfillment location in China. Orders are delivered to customers in the United States through international and local delivery carriers.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment is successfully received.
Business days do not include Saturdays, Sundays, or public holidays. Processing may take longer during holidays, promotional periods, inventory checks, address verification, payment reviews, or other unusually high-volume periods.
Processing time is separate from carrier transit time.
ESTIMATED DELIVERY TIME
After an order has been dispatched, estimated delivery to the United States is generally 3–21 business days.
Delivery times are estimates and are not guaranteed. Customs inspection, carrier delays, severe weather, public holidays, remote delivery locations, address problems, or other events outside our reasonable control may affect delivery.
SHIPPING RATES
Available shipping methods and charges are displayed at checkout before payment.
Shipping charges may vary depending on the order, destination, carrier, and available service. We do not add undisclosed shipping charges after an order has been placed.
TRACKING
When your order is dispatched, we will send a shipping confirmation email containing tracking information when tracking is provided by the carrier.
Tracking information may take several business days to become active after dispatch, particularly while an international shipment is being transferred between carriers.
CUSTOMS, DUTIES, AND IMPORT CHARGES
Orders are shipped internationally to the United States.
Unless taxes, duties, or import charges are expressly shown as included at checkout, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges assessed by government authorities or delivery carriers.
These charges are not controlled by SXSTRIP and are not included in the product price or shipping charge unless expressly stated at checkout.
DELIVERY DELAYS
If we become aware that we cannot ship an order within the promised time, we will provide an updated estimated shipping date when required and offer the customer the opportunity to accept the delay or cancel the affected order for a refund.
If your tracking has not updated for an extended period or your order has not arrived within the estimated delivery period, contact us at sxstrip@outlook.com.
LOST, DAMAGED, OR INCORRECT ORDERS
If tracking indicates that an order may be lost, or if your order arrives damaged, incomplete, or incorrect, contact us as soon as possible at sxstrip@outlook.com.
Please include your order number and clear photographs when applicable. We may need to complete an investigation with the carrier before issuing a replacement or refund.
DELIVERED BUT NOT RECEIVED
If tracking shows that an order was delivered but you cannot locate it, please:
- Check the delivery address on your order
- Check around the delivery location
- Ask household members, neighbors, or building management
- Contact the delivery carrier
Then contact us so we can review the shipment. A carrier delivery scan does not automatically prevent us from investigating a legitimate delivery problem.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
If an order is returned, delayed, lost, or requires reshipment because of an incorrect or incomplete address, an unclaimed package, or a delivery refusal, the customer may be responsible for reasonable additional shipping costs where permitted by law.
ORDER CHANGES AND CANCELLATIONS
Customers may submit a cancellation request for an unfulfilled item through their customer account:
You may also contact sxstrip@outlook.com as soon as possible.
A cancellation request does not automatically cancel an order. We will attempt to accommodate requests made before the order has been fulfilled or transferred to the carrier.
If an order has already shipped, it must follow our Return, Refund, and Cancellation Policy.
MULTIPLE PACKAGES
Items from the same order may occasionally be shipped separately. If this occurs, tracking information may be provided for each package.
CONTACT US
For shipping questions, contact:
SXSTRIP Customer Support
Email: sxstrip@outlook.com
Website: https://sxstrip.co/