Return & Refund Policy

Return eligibility

You may request authorization to return eligible unused strips within 3 calendar days of delivery. For health and safety reasons, opened or used strips are not eligible for a change-of-mind return.

Requesting a return

Email aeagle713@gmail.com with your order number and reason for return. Do not send a return until return instructions have been provided. The customer is responsible for return shipping costs unless otherwise required by applicable law.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider determines when the credit appears in your account.

Order cancellations

Cancellation requests may be submitted before fulfillment begins. We cannot guarantee cancellation after an order has entered processing or has shipped. If the order has shipped, the standard return requirements apply.

Damaged or incorrect orders

If an order arrives damaged or incorrect, contact us within 24 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Keep all products and packaging until the claim is resolved. After review, we may provide a replacement, reshipment, or refund as appropriate.