Refund policy

SXSTRIP RETURN, REFUND, AND CANCELLATION POLICY

Last updated: August 14, 2026

We want you to understand our return, refund, and cancellation process before placing an order.

RETURN WINDOW

You may request a return within 3 calendar days after your order is marked as delivered.

To be eligible for a return, the product must:

  • Have been purchased directly from sxstrip.co
  • Be unused and unopened
  • Have all individual strip packets sealed and intact
  • Be in the same condition in which it was received
  • Include the original packaging and proof of purchase

For health, hygiene, and safety reasons, we cannot accept returns of opened, used, unsealed, or partially consumed products, except when the product is defective, damaged, incorrect, or when a return is otherwise required by applicable law.

SUBMIT A RETURN OR CANCELLATION REQUEST

To submit an eligible return or cancellation request, sign in to your customer account using the link below:

Access your SXSTRIP customer account

Submitting a request does not automatically approve a return, cancel an order, or issue a refund. We will review each request according to this policy and notify you of the decision by email.

HOW TO REQUEST A RETURN

You may submit a return request through your customer account or contact us at sxstrip@outlook.com.

Please provide:

  • Your order number
  • The email address used for the order
  • The reason for the return
  • Clear photographs if the product arrived damaged, defective, incomplete, or incorrect

Returns sent without prior authorization may not be accepted. If your return is approved, we will provide return instructions and the applicable return address.

Approved returns may need to be shipped to our designated return facility in China. Do not send a return to the address shown on the original shipping label unless we specifically instruct you to do so.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible, preferably within 7 days of delivery.

After reviewing the information provided, we may offer a replacement or refund. When the issue is caused by us or the carrier, we will not require you to pay reasonable approved return shipping costs.

The 7-day contact request does not limit any rights you may have under applicable law.

RETURN SHIPPING COSTS

For approved returns resulting from a change of mind or another reason not caused by us, the customer is responsible for arranging and paying for return shipping. We strongly recommend using a trackable shipping service.

Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, not delivered, or a refund of shipping charges is otherwise required by applicable law.

We are not responsible for returned packages that are lost in transit or sent without authorization.

We do not charge a restocking fee for approved eligible returns.

REFUNDS

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 5 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time to post the refund.

We do not issue refunds to a different payment method. We will not replace a refund with store credit unless you expressly agree to receive store credit.

ORDER CANCELLATIONS

You may submit a cancellation request for an unfulfilled item through your customer account:

Submit a cancellation request

You may also contact sxstrip@outlook.com as soon as possible.

A cancellation request does not automatically cancel an order. We will attempt to approve requests made before the order has been fulfilled or transferred to the carrier. Cancellation is not guaranteed after processing or fulfillment has begun.

If an order has already shipped, it must follow the return process described in this policy.

DELIVERY DELAYS AND LOST PACKAGES

If we cannot ship your order within the time stated at checkout or in our Shipping Policy, we will notify you when required and provide an updated shipping date or the option to cancel the affected order for a full refund.

If tracking shows no delivery or a package appears to be lost, contact us at sxstrip@outlook.com so we can investigate with the carrier. Depending on the investigation, we may offer a replacement or refund.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect address, an incomplete address, an unclaimed package, or a delivery refusal, reasonable shipping and return costs may be deducted from the refund where permitted by law.

EXCHANGES

We do not offer direct exchanges. If an eligible return is approved, you may place a new order separately.

CONTACT

For return, refund, or cancellation questions, contact:

SXSTRIP Customer Support
Email: sxstrip@outlook.com
Website: https://sxstrip.co/